Frequently Asked Questions

Choose a cateogry to quickly find the help you need.

  • General
  • Returns & Credit
  • Brands
  • Shipping
  • Payment

How do I become a partner?

In order to start the process, you must first fill out the form on our Become a Customer page, or our Become a Vendor page. Once you have submitted your information, our representatives will reach out to finish the process.

Do you distribute products in my area?

We are excited to have retail partners in 18 states! Check out our service area to view the states we service.

What products are available in my area?

While every territory is a little different, we offer a full portfolio of the best vendor partners in the industry. Your local representative will be happy to assist with product availability.

What are your order minimums?

Our minimums vary by territory. You will be notified of your minimums once your account has been set up.

How do I start ordering?

To become a customer please start by filling out our become a customer application.

How do I place an order?

You can place your order by contacting our customer service.

What is my website login information and how do I update my password?

Your login information is provided at sign-up, however if you would like to change your password by clicking the reset password link on the login page, or contact your local representative for assistance.

Do you have any promotions?

Check out our promotions on our promotions portal.

How do I sign up for a show?

Check out our events page for upcoming shows and events to register.

How long does it take to set up an account with ADMC once I’m approved?

Account set up is processed immediately after approval.

How do I find out about price changes?

Please contact your Inside Sales Representative and let them know that you would like to be notified of price changes. At the beginning of each month you will receive notification of any price changes that will take effect the following month.

How do I submit a coupon?

Submit coupons for redemption to:
American Distribution & Manufacturing Company
Attn: Coupon Redemption Dept.
7900 97th Street South
Cottage Grove, MN 55016-4343

How do I submit an invoice?

Submit invoice payments to:
American Distribution & Manufacturing Company- Bin #130129
PO Box 9201
Minneapolis, MN 55480-9201

Returns & Credit

What is your return policy?

For credits or returns, please contact us at credits& 

For credits & returns related to a recent delivery, all discrepancies must be reported within 48 hours from the date of delivery, and the product returned within 30 days to avoid re-invoicing. Restocking fees may apply.  We thank you for your cooperation.


How can I get you to carry a brand you don’t offer?

Fill out our Feedback Form to request that we stock the brand you are looking for.

If I’m a vendor how do I get you to represent my brand?

We have a brand management group that reviews prospective brands to determine if they will compliment our existing portfolio. Submit your brand for review.



How often do you deliver to my area?

The specific day and frequency will be determined by your geographical location. Contact your representative to discuss your delivery needs.

What is my order day and delivery day?

Order days and delivery days are based upon your location, volume, and our delivery network. Once your account is established, you will be notified of your order day and delivery day.


Do you offer payment terms?

Yes. Our standard payment terms are Net Due 15 days with approved credit.

What form of payment do you accept?

We accept multiple forms of payment. Please contact our accounting team to discuss your payment options.

We’re here to help.
Contact us